Design, Architect, Development, Deployment, Support
Nodejs(Nestjs, ExpressJS) , AngularJS with TypeScript, Angular 6, Angular Material, ReactJS with TypescriptMySQL, Postgresql, DynamoDB, Firebase, Radis, AWS Cloud (Serverless(Lambda), Cognito, SNS, SQS, RDS, DynamoDB), Bitbucket with CI/CD, CircleCI, GraphQL APIs, Payment Gateway Affirm, Stripe, Authorize.net
About the Client
Ragnar provides excellent events & races management software solutions and has been organizing national and international races for almost 15 years. Throughout the year, Ragnar arranges hundreds of events, marathons, and adventurous activities in various locations and venues around North America and worldwide for more than 15 nations.
Each race has its own set of activities and participation requirements in order to make the races truly enjoyable for the runners. With thousands of participants per race, it would be a lot of fun for everyone involved, including runners, race directors, operations, marketing, and so on.
Project Objectives
A significant aspect in making the entire event effective and enjoyable for runners is considering the full range of operations to accommodate service spanning from marketing, registration, self-managed runners activities, runners & team coordination, and event organisation.
Ragnar requires a unique Event CRM development that allows the company to execute races smoothly and centralize the platform so that the marketing and operations team and runners can easily interact and perform all necessary tasks for virtual event planning. It is critical to keep all information available at all times while also respecting personal data protection and privacy. Online events management software are excellent for online social events.
The Challenge
Considering Ragnar organizing unique races all around the years and having all fun connecting activities there isn’t any market ready Event CRM development which fits for the need. Ragnar explored many CRM platforms over a period of 10 years without having enough success which allows self managed ranner portal. Experimenting various CRM platforms over a period of time created many data integrity and data accessibility issues.
Key challenges to address while developing new custom Event CRM are security, seamless integration, realtime notifications, direct communication with runners, platform for teams to manage their team members, data accessibility for operation team to execute & organize race, notify runners during races for important information, keeping track of runners during race and self-check-ins.
The Solution
Experienced web development team for custom CRM at Bytes Technolab a leading online event management company, analyze Ragnar requirements and their challenges over a period of time to bring out a custom online event management system. Team has carried out an extensive product roadmap that would help them streamline the complex event tasks while sending out follow-ups to customers for richer user experience. And for that, all they needed was online event software development solutions.
Custom Event CRM development is a key challenge while mapping cutting edge technologies with business and operational needs in consideration. With having races business for more than 15 years and more years ahead, staying ahead of the time in technologies is very important. Expert technical team and experienced architect team at Bytes Technolab have defined very well futuristic architecture for custom Event CRM that helps Ragnar to execute operation seamlessly over years.
Bytes technolab evaluated need and mapped with possible cloud architecture to get maximum out of off the shelves available resources in order to pace up the development and delivery of the platform with aim of being top of the technology for future as well.
Highlights
- AWS Cloud Architecture
- Multiple cross functional platforms which are integrated seamlessly.
- Task automation
- Self managed runner platform
- Self managed runner/team registrations
- Multiple payment gateway integration.
- Realtime runner tracking
- Race specific real time notifications
- Self check in platform.
- Analytics and reporting tools
- Social promotional tool
- Data migration from legacy system
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Results
We successfully built the entire ecosystem of the Ragnar Web and Mobile App to host and govern online events. Building the ecosystem for online event booking helped them organize virtual events during the pandemic time and execute the business at the critical times.
With event registration software leading to easy online booking and promotions their revenue and customer base increased and they sustained existing users with cutting edge technology.
What Customers Say About Their Experience with us
